Effective July 14, 2026

Privacy policy

Senda provides software for trade operations, shipment management, documentation, and related workflows. This policy explains how we handle information when you use the Senda website and application.

Information we collect

We collect account and business information you provide, operational records and documents you upload, billing identifiers supplied by Stripe, support communications, and technical information needed to secure and operate the service.

How we use information

We use information to provide and improve Senda, authenticate users, process subscriptions, deliver requested document-processing features, respond to support requests, prevent abuse, and comply with legal obligations.

Service providers

Senda uses service providers including Vercel for application hosting, Supabase for PostgreSQL infrastructure, Google Cloud for object storage and document-processing services, Stripe for payments, Postmark for transactional email, and Google Analytics when configured.

Retention and security

We retain information for as long as needed to provide the service, meet contractual and legal obligations, and resolve disputes. We use access controls, encrypted transport, scoped credentials, and other reasonable safeguards, but no online service can guarantee absolute security.

Your choices

You may request access, correction, export, or deletion of personal information, subject to legal and operational retention requirements. You can manage subscription billing through the Stripe customer portal.

Contact

Questions or privacy requests can be sent to team@sendahq.com.